Terms of Service — Rylo

 

1. Introduction

Welcome to Rylo ("Rylo," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of duvela.com (the "Site") and any products or services purchased through it. By browsing the Site or placing an order, you agree to these Terms in full. If you do not agree, please do not use the Site.

We may revise these Terms at any time by updating this page. Continued use of the Site after changes are posted means you accept the updated Terms. We recommend checking back periodically.

Our store is built and hosted on the Shopify platform, which provides the underlying e-commerce infrastructure for our Site.

2. Eligibility

You must be at least the age of majority in your place of residence to use this Site or place an order. By using the Site, you confirm that you meet this requirement, or that you are using it under the supervision of a parent or legal guardian who agrees to these Terms on your behalf.

3. Products, Pricing & Availability

• All prices on the Site are listed in US Dollars (USD) unless otherwise stated.
• We make reasonable efforts to ensure product descriptions, images, and pricing are accurate, but errors may occasionally occur. We reserve the right to correct pricing or product information at any time, including after an order has been placed, and to cancel affected orders with a full refund.
• Product photography is provided for illustration. Actual colors may vary slightly depending on your device's display settings.
• Availability of any product is not guaranteed until your order is confirmed. High demand may occasionally result in order delays or cancellations, in which case we will notify you and issue a refund where applicable.
• Promotional or discounted prices apply only for the stated period or while stock lasts, and do not guarantee availability.

4. Orders & Fulfillment

Duvela works with third-party suppliers and fulfillment partners to ship products directly to customers. As a result:

• Shipping times may vary by product and destination, and estimated delivery windows shown at checkout are approximations, not guarantees.
• We reserve the right to limit order quantities, refuse service, or cancel orders at our discretion — including orders that appear fraudulent, duplicated, or placed in violation of these Terms.
• You are responsible for providing accurate shipping and contact information. We are not liable for delays or non-delivery caused by incorrect information provided at checkout.

5. Health & Product Use Disclaimer

Duvela products, including neck support pillows and comforters, are designed for general comfort and sleep support purposes only.

• Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition, including chronic neck or back pain.
• Any references on our Site to comfort benefits, pressure relief, or support are based on the general design and materials of the product, not on individualized medical claims.
• If you have an existing medical condition, chronic pain, or injury, please consult a licensed healthcare professional before relying on any of our products for symptom relief.
• Discontinue use and consult a physician if you experience discomfort, irritation, or an adverse reaction while using any Duvela product.

6. Product Claims Disclaimer

Where we describe a product using terms such as "hypoallergenic," "cooling," "orthopedic-style," or similar descriptors, these refer to the intended design and materials of the product based on manufacturer specifications. They are descriptive, not clinical guarantees, and individual experiences may vary.

7. Third-Party Tools & Links

The Site may link to or make use of third-party tools, payment processors, or content that we do not control. We provide access to such tools "as is," without warranty, and are not responsible for their performance, availability, or content. Use of any third-party service is at your own discretion, subject to that provider's own terms.

8. User-Submitted Content

If you submit reviews, comments, photos, or other content to Duvela (through the Site, email, or social media), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content in connection with promoting Duvela and its products. You confirm that you own the rights to any content you submit and that it does not infringe on the rights of any third party.

We reserve the right to remove any submitted content that we consider inappropriate, misleading, or in violation of these Terms.

9. Prohibited Use

You agree not to use the Site to:

• Violate any applicable law or regulation;
• Infringe on the intellectual property or other rights of Duvela or any third party;
• Transmit malicious code, spam, or engage in unauthorized data collection (including scraping);
• Submit false information or impersonate another person or entity;
• Interfere with the security or normal operation of the Site.

Violation of this section may result in immediate termination of your access to the Site.

10. Disclaimer of Warranties

The Site and all products are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement, except where required by applicable law. We do not guarantee uninterrupted or error-free access to the Site.

11. Limitation of Liability

To the fullest extent permitted by law, Duvela and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages — including lost profits or lost data — arising from your use of the Site or products purchased through it. Our total liability for any claim relating to your order shall not exceed the amount you paid for the relevant product.

12. Indemnification

You agree to indemnify and hold Duvela harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms or your violation of any law or third-party right.

13. Governing Law

[This section should be finalized with a legal advisor familiar with cross-border e-commerce, since your business registration, customer base, and Shopify entity settings span more than one jurisdiction — the correct governing law clause depends on details a template can't safely assume.]

14. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Us

Questions about these Terms can be sent to rylo.customer@outlook.com. If your inquiry relates to an existing order, please include your order number.